BBB Accreditation does not mean that the business's products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business's product quality or competency in performing services. BBB Accreditation is more than a seal of approval. Companies displaying the BBB seal stand for something much greater; a commitment and devotion to fairness and honesty.
If a business has been accredited by BBB, it means BBB has determined that the business meets accreditation standards which include a commitment to make a good faith effort to resolve any consumer complaints. BBB accredited businesses pay a fee for accreditation review/ monitoring and for support of BBB services to the public. The following BBB Accreditation Standards are reflective of that agreement.
BBB Accreditation Standards:Build TrustEstablish and maintain a positive track record in the marketplace.
Advertise HonestlyAdhere to established standards of advertising and selling.
Tell the TruthHonestly represent products and services, including clear and adequate disclosures of all material terms
Be TransparentOpenly identify the nature, location and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer's decision to buy.
Honor PromisesAbide by all written and verbal representations
Be Responsive
Address marketplace disputes quickly, professionally and in good faith.
Safeguard Privacy
Protect any data collected against mishandling and fraud, collect personal information only as needed and respect the preferences of customers regarding the use of their information.
Embody Integrity
Approach all business dealings, marketplace transactions and commitments with integrity. An accredited business or organization agrees to avoid involvement by the business or its principals, in activities that reflect unfavorably on or otherwise adversely affect the public image of BBB or its accredited businesses.